A number of AirAsia X passengers have expressed frustration over the difficulties they encountered when trying to use the travel…
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Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.
Retaining your existing customers is even more important than snagging new ones, writes Ali Hasnain, digital marketing specialist and SEO…
Read More » Today's focus on the metaverse is on its catchier applications: virtual concerts, immersive video games, digital art, virtual theme parks,…
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While companies are taking steps to mitigate burnout and reduce turnover, they should consider a 'client feedback system.' Insights from…
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Smart customer service can create loyalty among consumers, marketing executive David Wagoner writes. Wagoner explains five ways to generate return…
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Brick-and-mortar businesses face a fork in the road -- "invest in technology to help them grow with the times, or…
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According to a Visa report published earlier in 2021, contactless card payments increased 30% year over year, and some consumers…
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Showing gratitude to clients differentiates a business and fosters loyalty, writes Samson Haileyesus. Ten tactics Haileyesus recommends to build customer…
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The combination of a strong marketing strategy with a memorable customer experience can be critically important when it comes to…
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Customer feedback can give entrepreneurs insights into their competitors and areas ripe for improvement, writes Jon Clark of Moving Traffic…
Read More » Every customer interaction can affect your business' reputation, so entrepreneurs need to ensure they're doing everything within their power to…
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Spotify has built customer loyalty by creating personalized listening experiences and being active on social media and other communication channels,…
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To gain an edge over the competition, Paul Chaney explains why offering free Wi-Fi can be a smart move for…
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Once you've mastered the basics on social media, it's time to step up your strategy and really connect with your…
Read More » Small-business owners can attract and delight new customers by improving digital operations, writes columnist Mark Tina. Utilize new channels to…
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