Customer Service

Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.

So many strings attached: AirAsia X passengers slam travel vouchers in lieu of cash

A number of AirAsia X passengers have expressed frustration over the difficulties they encountered when trying to use the travel…

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5+ Customer Retention Tips From Experts for Small Business

Retaining your existing customers is even more important than snagging new ones, writes Ali Hasnain, digital marketing specialist and SEO…

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A $340 Billion Industry Is Ripe For Disruption with the Metaverse

Today's focus on the metaverse is on its catchier applications: virtual concerts, immersive video games, digital art, virtual theme parks,…

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Consider customer feedback as retention strategy

While companies are taking steps to mitigate burnout and reduce turnover, they should consider a 'client feedback system.' Insights from…

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5 tools that streamline customer service

Smart customer service can create loyalty among consumers, marketing executive David Wagoner writes. Wagoner explains five ways to generate return…

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Why improving payment processing is a major decision

Brick-and-mortar businesses face a fork in the road -- "invest in technology to help them grow with the times, or…

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Contactless payments key to getting, keeping customers

According to a Visa report published earlier in 2021, contactless card payments increased 30% year over year, and some consumers…

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10 ways to thank clients for their business

Showing gratitude to clients differentiates a business and fosters loyalty, writes Samson Haileyesus. Ten tactics Haileyesus recommends to build customer…

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How to avoid mistakes that can cost you new customers

The combination of a strong marketing strategy with a memorable customer experience can be critically important when it comes to…

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Ask these questions to better serve your customers

Customer feedback can give entrepreneurs insights into their competitors and areas ripe for improvement, writes Jon Clark of Moving Traffic…

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The keys to providing stellar customer service

Every customer interaction can affect your business' reputation, so entrepreneurs need to ensure they're doing everything within their power to…

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Why customer service is about building community

Spotify has built customer loyalty by creating personalized listening experiences and being active on social media and other communication channels,…

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Why you should consider offering free Wi-Fi

To gain an edge over the competition, Paul Chaney explains why offering free Wi-Fi can be a smart move for…

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Tips for powerful social media marketing

Once you've mastered the basics on social media, it's time to step up your strategy and really connect with your…

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Keep customers happy by going digital

Small-business owners can attract and delight new customers by improving digital operations, writes columnist Mark Tina. Utilize new channels to…

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